Which term relates to scheduling in FSM?

Which term relates to scheduling in FSM?

• A. Appointment
• B. Planned Maintenance
• C. Assignment: Assign Pending Dispatch WO
• D. Reassignment: reassign unassigned

Answer: (A)

Scheduling in FSM revolves around locking in a specific time window for a service visit. The term that directly represents this time-bound slot is Appointment. An Appointment records the date, start and end times, location, customer, and the resource (technician) assigned to the service, serving as the concrete calendar-based instance that planners and technicians use to coordinate arrival, travel, and work execution. This makes it the natural fit for scheduling in ServiceNow FSM. Planned Maintenance refers to recurring maintenance tasks from a preventive schedule, while Assignment and Reassignment pertain to how tasks are allocated or moved between resources rather than the actual scheduled time slot.

Scheduling in FSM revolves around locking in a specific time window for a service visit. The term that directly represents this time-bound slot is Appointment. An Appointment records the date, start and end times, location, customer, and the resource (technician) assigned to the service, serving as the concrete calendar-based instance that planners and technicians use to coordinate arrival, travel, and work execution. This makes it the natural fit for scheduling in ServiceNow FSM. Planned Maintenance refers to recurring maintenance tasks from a preventive schedule, while Assignment and Reassignment pertain to how tasks are allocated or moved between resources rather than the actual scheduled time slot.