2026 ServiceNow FSM Paris Practice Test – Complete Prep Guide

In FSM, travel time for a work order task can come from two sources: automated travel duration calculated via a maps service, or a user-entered value in the Estimated Travel Duration field. The field is used only when automatic travel time estimation is turned off. When you disable automatic estimation, the system relies on the value you enter in the Estimated Travel Duration field, so you can manually specify travel time for each task. If the Google Maps API is enabled and automatic estimation is active, the duration comes from the map route data rather than the manual field. The other conditions, like a distance threshold or dependencies, don’t switch the source to the manual field.