Which task state indicates that the work has been completed and the task is closed?

Which task state indicates that the work has been completed and the task is closed?

• A. Work In Progress (wo task)
• B. Closed Complete (wo task)
• C. Draft (wo task)
• D. Pending Dispatch (wo task)

Answer: (B)

In ServiceNow FSM, a task goes through a lifecycle from creation to closure, and the state that shows both completion of the work and formal closing is Closed Complete. When the work is finished, the task is updated with the final notes or resolution and a close date, and the state is set to Closed Complete to indicate it’s no longer active or needing attention. Why the other options don’t fit: Work In Progress means the task is still being worked on, so it isn’t closed yet. Draft indicates work hasn’t started or is saved as a draft. Pending Dispatch means the task is awaiting assignment before any work begins, not that it’s finished.

In ServiceNow FSM, a task goes through a lifecycle from creation to closure, and the state that shows both completion of the work and formal closing is Closed Complete. When the work is finished, the task is updated with the final notes or resolution and a close date, and the state is set to Closed Complete to indicate it’s no longer active or needing attention.

Why the other options don’t fit: Work In Progress means the task is still being worked on, so it isn’t closed yet. Draft indicates work hasn’t started or is saved as a draft. Pending Dispatch means the task is awaiting assignment before any work begins, not that it’s finished.