Which task state indicates incomplete work and causes the parent Work Order to take the same state?

Prepare for the ServiceNow Field Service Management (FSM) – Paris Test. Enhance your skills with comprehensive flashcards and multiple choice questions, each enriched with explanations. Ace your exam with confidence!

Multiple Choice

Which task state indicates incomplete work and causes the parent Work Order to take the same state?

Explanation:
In FSM, a task state called Closed Incomplete signals that the work on that task was not finished, yet the task was closed. This directly communicates incompleteness and, because a Work Order is made up of its tasks, the parent Work Order reflects that same incomplete status to show the overall work isn’t fully resolved. Other states like Assigned, Pending Dispatch, or Draft indicate planning or dispatch stages without marking actual completion or intentional incompleteness, so they don’t inherently drive the Work Order to the same state. Therefore, Closed Incomplete is the state that best represents incomplete work and propagates to the parent Work Order.

In FSM, a task state called Closed Incomplete signals that the work on that task was not finished, yet the task was closed. This directly communicates incompleteness and, because a Work Order is made up of its tasks, the parent Work Order reflects that same incomplete status to show the overall work isn’t fully resolved. Other states like Assigned, Pending Dispatch, or Draft indicate planning or dispatch stages without marking actual completion or intentional incompleteness, so they don’t inherently drive the Work Order to the same state. Therefore, Closed Incomplete is the state that best represents incomplete work and propagates to the parent Work Order.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy