Which statement best describes the relationship between a Dispatch group and an Assignment group?

Which statement best describes the relationship between a Dispatch group and an Assignment group?

• A. One Dispatch group covers only one assignment group
• B. A Dispatch group can cover multiple assignment groups
• C. They are unrelated
• D. Assignment group determines dispatch queue

Answer: (A)

Dispatch groups are the queues dispatchers use to route work to a specific set of resources, and they’re linked to a particular assignment group—the people who will actually do the work. This creates a one-to-one relationship: a dispatch group is created for one assignment group, so the queue and the workers it serves are aligned. This setup keeps routing clean, ensures the right skills are matched, and makes workload and SLA tracking straightforward. If a dispatch group covered multiple assignment groups, it would mix different teams and skill sets, complicating ownership and metrics. Saying the assignment group determines the dispatch queue reverses the actual configuration, and claiming they’re unrelated ignores the routing mechanism that connects dispatch work to the right team.

Dispatch groups are the queues dispatchers use to route work to a specific set of resources, and they’re linked to a particular assignment group—the people who will actually do the work. This creates a one-to-one relationship: a dispatch group is created for one assignment group, so the queue and the workers it serves are aligned. This setup keeps routing clean, ensures the right skills are matched, and makes workload and SLA tracking straightforward.

If a dispatch group covered multiple assignment groups, it would mix different teams and skill sets, complicating ownership and metrics. Saying the assignment group determines the dispatch queue reverses the actual configuration, and claiming they’re unrelated ignores the routing mechanism that connects dispatch work to the right team.