Which option allows creating requests using catalog and form or form only?

Which option allows creating requests using catalog and form or form only?

• A. Enable state flows
• B. Auto close case on work order closure
• C. Create requests using catalog and form or form only
• D. Work notes are required to close or cancel a request or task

Answer: (C)

This setting controls how end users create work requests in Field Service Management by allowing either catalog-based requests, form-based requests, or both. The option that specifies creating requests using catalog and form or form only directly describes the available creation methods, giving you the flexibility to let users pick items from the catalog or submit requests via a standard form (or both, if enabled). This balances convenience and customization: catalog items standardize common services, while the form handles ad-hoc requests. The other options deal with automation or process rules (like state flows, automatic closing, or mandating work notes) and don’t define how requests are created.

This setting controls how end users create work requests in Field Service Management by allowing either catalog-based requests, form-based requests, or both. The option that specifies creating requests using catalog and form or form only directly describes the available creation methods, giving you the flexibility to let users pick items from the catalog or submit requests via a standard form (or both, if enabled). This balances convenience and customization: catalog items standardize common services, while the form handles ad-hoc requests. The other options deal with automation or process rules (like state flows, automatic closing, or mandating work notes) and don’t define how requests are created.