Which field service model is primarily concerned with restoring service after a fault occurs?

Which field service model is primarily concerned with restoring service after a fault occurs?

• A. Predictive
• B. Reactive
• C. Planned
• D. Projects

Answer: (B)

When thinking about field service models, the focus here is on repairing and restoring operations after something breaks. Reactive maintenance, often called break-fix, is triggered by a fault and aims to get the service back online as quickly as possible, minimizing downtime for the customer. It’s the approach used when the priority is to respond to a failure and restore functionality right away. This differs from predictive maintenance, which uses data and conditions to foresee potential failures and intervene before they happen; planned maintenance, which is scheduled in advance to prevent faults; and projects, which are about delivering a specific change or upgrade rather than responding to a fault. For a scenario where the goal is to restore service after a fault occurs, reactive maintenance is the best fit.

When thinking about field service models, the focus here is on repairing and restoring operations after something breaks. Reactive maintenance, often called break-fix, is triggered by a fault and aims to get the service back online as quickly as possible, minimizing downtime for the customer. It’s the approach used when the priority is to respond to a failure and restore functionality right away.

This differs from predictive maintenance, which uses data and conditions to foresee potential failures and intervene before they happen; planned maintenance, which is scheduled in advance to prevent faults; and projects, which are about delivering a specific change or upgrade rather than responding to a fault. For a scenario where the goal is to restore service after a fault occurs, reactive maintenance is the best fit.