Which field can be set on time worked records, time cards, labor rate cards, and the Worker Portal?

Prepare for the ServiceNow Field Service Management (FSM) – Paris Test. Enhance your skills with comprehensive flashcards and multiple choice questions, each enriched with explanations. Ace your exam with confidence!

Multiple Choice

Which field can be set on time worked records, time cards, labor rate cards, and the Worker Portal?

Explanation:
In FSM, how labor costs are determined hinges on which rate category applies to time entries. The Rate Type field is the element that controls this, and it can be set on time worked records, time cards, labor rate cards, and the Worker Portal. By choosing a rate type (for example, standard, overtime, travel, or a custom category), the system knows which rate to apply when calculating the labor cost for that entry and when presenting it in the portal or in billing. This single field ties together the different pieces of labor costing across the workflow. The other options don’t fit this role: the Time Sheet Portal is a UI for submitting time, not a field that determines rates; Dynamic Scheduling Criteria defines rules for dispatching rather than how rates are selected; Google Maps API for Business is unrelated to labor costing.

In FSM, how labor costs are determined hinges on which rate category applies to time entries. The Rate Type field is the element that controls this, and it can be set on time worked records, time cards, labor rate cards, and the Worker Portal. By choosing a rate type (for example, standard, overtime, travel, or a custom category), the system knows which rate to apply when calculating the labor cost for that entry and when presenting it in the portal or in billing. This single field ties together the different pieces of labor costing across the workflow.

The other options don’t fit this role: the Time Sheet Portal is a UI for submitting time, not a field that determines rates; Dynamic Scheduling Criteria defines rules for dispatching rather than how rates are selected; Google Maps API for Business is unrelated to labor costing.

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