Which feature is enabled by default out-of-the-box (OOB)?

Which feature is enabled by default out-of-the-box (OOB)?

• A. Auto close case on work order closure
• B. Task Filters OOB
• C. Field Agent assigned task rejection
• D. Create requests using catalog and form or form only

Answer: (C)

The feature being tested is the ability for a field agent to reject a task that has been assigned to them, and this is enabled out of the box in Paris. This capability lets the dispatcher keep work flowing: when an agent can’t take a task—due to timing, skills, or other constraints—the agent can reject it, the task status updates, and the system automatically re-dispatches it to another suitable agent or places it back in the queue. Because this behavior is part of the standard Field Service Management workflow, you can use it immediately without extra setup. The other options involve configurations or workflows that aren’t guaranteed to be enabled by default, whereas agent rejection is a built-in, ready-to-use capability.

The feature being tested is the ability for a field agent to reject a task that has been assigned to them, and this is enabled out of the box in Paris. This capability lets the dispatcher keep work flowing: when an agent can’t take a task—due to timing, skills, or other constraints—the agent can reject it, the task status updates, and the system automatically re-dispatches it to another suitable agent or places it back in the queue. Because this behavior is part of the standard Field Service Management workflow, you can use it immediately without extra setup. The other options involve configurations or workflows that aren’t guaranteed to be enabled by default, whereas agent rejection is a built-in, ready-to-use capability.