When a task is finally closed after the agent finishes, what is the final task state?

When a task is finally closed after the agent finishes, what is the final task state?

• A. Closed Complete (wo task)
• B. Work In Progress (wo task)
• C. Closed Incomplete (wo task)
• D. Draft (wo task)

Answer: (A)

In ServiceNow FSM, a task’s final state reflects how the work ended. When an agent finishes and closes the task, the appropriate final state is Closed Complete. This indicates the task was fully resolved and no further action is needed. The other end states aren’t correct for a finished and successful wrap-up: Work In Progress means work is still happening, Draft means work hasn’t started yet, and Closed Incomplete is used only when the task cannot be fully resolved or the outcome wasn’t achieved. The “wo task” suffix just specifies it’s a Work Order Task, not a different record type.

In ServiceNow FSM, a task’s final state reflects how the work ended. When an agent finishes and closes the task, the appropriate final state is Closed Complete. This indicates the task was fully resolved and no further action is needed. The other end states aren’t correct for a finished and successful wrap-up: Work In Progress means work is still happening, Draft means work hasn’t started yet, and Closed Incomplete is used only when the task cannot be fully resolved or the outcome wasn’t achieved. The “wo task” suffix just specifies it’s a Work Order Task, not a different record type.