What is the default Agent Work Schedule in the system?

What is the default Agent Work Schedule in the system?

• A. 9-5 weekdays
• B. 10-6 weekdays
• C. 8-5 weekdays
• D. 24x7

Answer: (C)

Agent Work Schedule defines when agents are considered available for work. The default in the system is a standard business-hours schedule: from 8:00 AM to 5:00 PM, Monday through Friday. This setup reflects typical office hours and is used by the platform to determine when work can be assigned, and to apply SLA targets and other scheduling rules within those hours. Why this is the best choice: it matches the common corporate pattern of weekday workdays with an 8-hour-to-9-hour day, enabling consistent routing and timing calculations during business hours. The other options describe different schedules—shifting the start and end times, or making agents available 24x7—but they represent non-default configurations rather than the standard out-of-the-box setting.

Agent Work Schedule defines when agents are considered available for work. The default in the system is a standard business-hours schedule: from 8:00 AM to 5:00 PM, Monday through Friday. This setup reflects typical office hours and is used by the platform to determine when work can be assigned, and to apply SLA targets and other scheduling rules within those hours.

Why this is the best choice: it matches the common corporate pattern of weekday workdays with an 8-hour-to-9-hour day, enabling consistent routing and timing calculations during business hours. The other options describe different schedules—shifting the start and end times, or making agents available 24x7—but they represent non-default configurations rather than the standard out-of-the-box setting.