Unique group types used by FSM.

Unique group types used by FSM.

• A. Qualifications, Dispatch and Workflows
• B. Qualification, Dispatch and Work
• C. Roles, Groups and Permissions
• D. Skills, Certifications and Tasks

Answer: (B)

In FSM, groups are not just lists of users—they’re organized by specialized group types that drive how work is qualified, routed, and managed. The three unique group types you work with are Qualification, Dispatch and Work. Qualification groups manage technician qualifications and ensure that work requirements match the capabilities of the people assigned to it. Dispatch groups handle the routing and assignment of tasks, coordinating with dispatchers and the scheduling logic to get the right tech to the right job. Work groups organize resources around the actual tasks and work streams, helping structure who collaborates on different kinds of work. Other options mix concepts that aren’t distinct FSM group types: workflows isn’t a group type but an automation construct; roles, groups and permissions are general security/access concepts; and skills, certifications and tasks are attributes or items related to work, not the specific FSM group classifications.

In FSM, groups are not just lists of users—they’re organized by specialized group types that drive how work is qualified, routed, and managed. The three unique group types you work with are Qualification, Dispatch and Work. Qualification groups manage technician qualifications and ensure that work requirements match the capabilities of the people assigned to it. Dispatch groups handle the routing and assignment of tasks, coordinating with dispatchers and the scheduling logic to get the right tech to the right job. Work groups organize resources around the actual tasks and work streams, helping structure who collaborates on different kinds of work.

Other options mix concepts that aren’t distinct FSM group types: workflows isn’t a group type but an automation construct; roles, groups and permissions are general security/access concepts; and skills, certifications and tasks are attributes or items related to work, not the specific FSM group classifications.