Qualifier assigned a dispatch group to the task. An Agent can now be assigned.

Qualifier assigned a dispatch group to the task. An Agent can now be assigned.

• A. Pending Dispatch (wo task)
• B. Draft (wo task)
• C. Assigned (wo task)
• D. Work In Progress (wo task)

Answer: (A)

In FSM, a work order task moves through statuses that reflect where it is in the dispatch process. After a dispatch group is linked to the task, the system is ready to allocate a field resource, so the task should be in a state that shows it’s awaiting this assignment. That state is Pending Dispatch. It indicates the task is prepared for dispatch actions but no agent has been assigned yet. Draft means the task isn’t ready for dispatch at all. Assigned means an agent has already been chosen. Work In Progress means work has started on the task. So the scenario of having a dispatch group assigned and then needing to assign an agent fits Pending Dispatch best.

In FSM, a work order task moves through statuses that reflect where it is in the dispatch process. After a dispatch group is linked to the task, the system is ready to allocate a field resource, so the task should be in a state that shows it’s awaiting this assignment. That state is Pending Dispatch. It indicates the task is prepared for dispatch actions but no agent has been assigned yet.

Draft means the task isn’t ready for dispatch at all. Assigned means an agent has already been chosen. Work In Progress means work has started on the task. So the scenario of having a dispatch group assigned and then needing to assign an agent fits Pending Dispatch best.