If Field Agent assigned task rejection is enabled, what happens when an FSM Work Order is closed?

If Field Agent assigned task rejection is enabled, what happens when an FSM Work Order is closed?

• A. Auto close case on work order closure
• B. Work notes are required to close or cancel a request or task
• C. Create requests using catalog and form or form only
• D. Enable state flows

Answer: (A)

When this setting is enabled, the lifecycle of the field service case is linked to the work order. Closing the FSM Work Order will automatically close the related case. This keeps records in sync—once field work is finished and the work order is shut, there’s no lingering open case to manage—reducing manual steps and ensuring accurate resolution status. The behavior is specific to automatic closure of the case upon work order closure, and isn’t about creating requests, requiring work notes, or enabling state flows.

When this setting is enabled, the lifecycle of the field service case is linked to the work order. Closing the FSM Work Order will automatically close the related case. This keeps records in sync—once field work is finished and the work order is shut, there’s no lingering open case to manage—reducing manual steps and ensuring accurate resolution status. The behavior is specific to automatic closure of the case upon work order closure, and isn’t about creating requests, requiring work notes, or enabling state flows.