Dispatcher assigned a FS agent to the task.

Dispatcher assigned a FS agent to the task.

• A. Draft (wo task)
• B. Pending Dispatch (wo task)
• C. Assigned (wo task)
• D. Closed Complete (wo task)

Answer: (C)

The key idea is how the task lifecycle tracks who is responsible for the work. When a dispatcher assigns a Field Service agent to the work order task, the record moves into the Assigned state. That label shows ownership has been allocated and the task is now in progress toward execution, ready for the next steps in dispatching and work delivery. Draft would imply the task isn’t ready yet, Pending Dispatch means it’s waiting to be assigned, and Closed Complete indicates finishing the work. Since an agent has just been assigned, Assigned is the most accurate reflection of the task’s current state.

The key idea is how the task lifecycle tracks who is responsible for the work. When a dispatcher assigns a Field Service agent to the work order task, the record moves into the Assigned state. That label shows ownership has been allocated and the task is now in progress toward execution, ready for the next steps in dispatching and work delivery.

Draft would imply the task isn’t ready yet, Pending Dispatch means it’s waiting to be assigned, and Closed Complete indicates finishing the work. Since an agent has just been assigned, Assigned is the most accurate reflection of the task’s current state.