Before a dispatch group is assigned, what task state is shown after creation?

Prepare for the ServiceNow Field Service Management (FSM) – Paris Test. Enhance your skills with comprehensive flashcards and multiple choice questions, each enriched with explanations. Ace your exam with confidence!

Multiple Choice

Before a dispatch group is assigned, what task state is shown after creation?

Explanation:
Draft is the initial state for a work order task after it’s created. It stays in Draft because the task hasn’t been prepared for dispatch or assigned to a group yet. Once you assign a dispatch group, it would move to a state like Pending Dispatch or Assigned, and only when someone starts working on it would it become Work In Progress. So the creation moment shows the task in Draft, reflecting that it’s still being prepared before dispatch.

Draft is the initial state for a work order task after it’s created. It stays in Draft because the task hasn’t been prepared for dispatch or assigned to a group yet. Once you assign a dispatch group, it would move to a state like Pending Dispatch or Assigned, and only when someone starts working on it would it become Work In Progress. So the creation moment shows the task in Draft, reflecting that it’s still being prepared before dispatch.

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