An agent has accepted at least one work order task and started work. Which state best describes the work order?

An agent has accepted at least one work order task and started work. Which state best describes the work order?

• A. Work in Progress (work order)
• B. Pending Dispatch (wo task)
• C. Draft (wo task)
• D. Assigned (wo task)

Answer: (A)

When work is actively being done on a task, the system shows the work order as in progress. If an agent has accepted at least one work order task and started working, there’s ongoing execution, so the appropriate status is Work in Progress. The other states reflect pre-work or idle conditions: Draft means the order isn’t published yet; Pending Dispatch means the task hasn’t been dispatched to someone; Assigned means it’s allocated to someone but not yet underway. Since work has begun, the Work in Progress state best describes the situation.

When work is actively being done on a task, the system shows the work order as in progress. If an agent has accepted at least one work order task and started working, there’s ongoing execution, so the appropriate status is Work in Progress. The other states reflect pre-work or idle conditions: Draft means the order isn’t published yet; Pending Dispatch means the task hasn’t been dispatched to someone; Assigned means it’s allocated to someone but not yet underway. Since work has begun, the Work in Progress state best describes the situation.