Agent clicked 'Start Travel' control, followed by 'Start Work'.

Agent clicked 'Start Travel' control, followed by 'Start Work'.

• A. Work In Progress (wo task)
• B. Draft (wo task)
• C. Pending Dispatch (wo task)
• D. Accepted (wo task)

Answer: (A)

Starting travel shows the technician is moving to the site, an intermediate step before any actual work begins. When you click Start Work, you’re signaling that on-site labor has begun, so the work order task transitions to Work In Progress. This status reflects active labor being performed, whereas pre-work states like Draft or Pending Dispatch indicate the task hasn’t started yet, and the other options don’t match the moment when work has actually begun.

Starting travel shows the technician is moving to the site, an intermediate step before any actual work begins. When you click Start Work, you’re signaling that on-site labor has begun, so the work order task transitions to Work In Progress. This status reflects active labor being performed, whereas pre-work states like Draft or Pending Dispatch indicate the task hasn’t started yet, and the other options don’t match the moment when work has actually begun.